At Parcelas Patagonia we are committed to protecting your privacy. This policy describes how we collect, use and protect your personal information.
This English version is provided for convenience. In the event of any discrepancy, the Spanish version prevails.
1. Data Controller
- Registered company name
- SERVICIOS INFORMATICOS PARCELAS PATAGONIA LIMITADA
- Tax ID (RUT)
- 78.340.362-5
- Registered address
- Av. El Parque N°102, depto/local 534, Pucón, La Araucanía Region, Chile
- Privacy contact
- privacidad@parcelaspatagonia.cl
2. Data We Collect
2.1 Data provided directly by the user
- Registration data: name, email, phone number, company (optional)
- Profile data: profile photo, description, website
- Listing data: land information, photographs, GPS coordinates
- Communications: contact messages, support requests
2.2 Data collected automatically
- Browsing data: IP address, browser type, operating system
- Usage data: pages visited, browsing time, actions taken
- Cookies: as detailed in our Cookie Policy
- Location data: approximate IP-based location (if authorized)
3. Purposes of Processing
We use your personal data to:
Service management
- Create and manage your account
- Publish and manage your listings
- Process payments and subscriptions
- Provide technical support
Communications
- Send service notifications
- Respond to queries and requests
- Send newsletters (with consent)
- New listing alerts
Service improvement
- Analyze how the platform is used
- Personalize the experience
- Develop new features
- Generate anonymous statistics
Security and legal
- Prevent fraud and abuse
- Comply with legal obligations
- Protect users' rights
- Moderate published content
4. Legal Basis for Processing
The processing of your data is based on:
- Performance of the contract: to provide you with the services requested
- Consent: for commercial communications and non-essential cookies
- Legitimate interest: to improve our services and prevent fraud
- Legal compliance: to respond to requests from authorities
5. Data Sharing
We may share your data with:
- Other users: advertisers' contact information is visible to people interested in their land
- Service providers: companies that help us operate (hosting, payments, analytics)
- Authorities: when required by law or legal process
We do NOT sell your personal data to third parties for commercial purposes.
6. International Transfers
Some of our service providers may be located outside Chile. In these cases, we ensure that adequate safeguards are in place to protect your data, such as standard contractual clauses or recognized privacy certifications.
7. Data Retention
We keep your personal data for:
- Active account: as long as you keep your account on the platform
- After closure: data needed to comply with legal obligations (up to 5 years for tax documents)
- Browsing data: a maximum of 24 months
- Support communications: up to 2 years after resolution
8. Your Rights
In accordance with Chilean Law No. 19,628 on the Protection of Private Life, you have the right to:
| Right | Description |
|---|---|
| Access | Know what personal data we hold about you |
| Rectification | Correct inaccurate or incomplete data |
| Erasure | Request the deletion of your data when it is no longer needed |
| Objection | Object to certain processing of your data |
| Portability | Receive your data in a structured format |
To exercise these rights, contact privacidad@parcelaspatagonia.cl stating your name, ID number and the right you wish to exercise.
9. Data Security
We implement technical and organizational measures to protect your data:
- SSL/TLS encryption on all communications
- Secure storage with restricted access
- Regular backups
- Continuous security monitoring
- Staff training in data protection
10. Minors
Our services are not intended for people under 18. We do not knowingly collect data from minors. If we detect that we have collected data from a minor, we will delete it immediately.
11. Changes to this Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a prominent notice on the platform. The date of the last update is shown at the top of the document.
12. Contact
If you have questions about this Privacy Policy or about the processing of your personal data:
- Data protection officer
- privacidad@parcelaspatagonia.cl
- Postal address
- Av. El Parque N°102, depto/local 534, Pucón, Chile
- Response time
- We will respond to your request within a maximum of 10 business days.